Terms and Conditions
Last updated: October 26, 2026
1. General Information
These Terms and Conditions apply to all guests and visitors of properties owned, operated, or managed by Maza Hospitality ("we," "us," "the Company"). By making a reservation or staying at one of our properties, guests agree to abide by these terms. Individual properties may have additional house rules, which are provided at the time of booking or check-in and apply alongside these terms.
2. Reservations & Payments
• A valid credit card is required to secure a reservation.
• Full payment or a deposit may be required at the time of booking.
• Rates are subject to change without prior notice.
• Guests must be at least 18 years old to book a room.
3. Check-In & Check-Out
• Check-in and check-out times vary by property and are confirmed in your booking details (standard times are 4:00 PM check-in and 11:00 AM check-out unless otherwise noted).
• Early check-in or late check-out requests are subject to availability and additional fees.
• A valid government-issued ID and credit card are required at check-in.
4. Cancellation & No-Show Policy
• Cancellations must be made at least 5 days before the scheduled arrival date to avoid charges, unless a different policy is stated for your reservation.
• No-shows or late cancellations will be charged for one night's stay.
• Non-refundable rates or special packages are subject to specific cancellation terms.
5. Property Policies
• Smoking/vaping is strictly prohibited in all rooms and indoor areas. A cleaning fee of $250 will be charged for violations.
• Pets are allowed in designated units only, subject to an additional fee and prior approval.
• Quiet hours are from 10:00 PM to 7:00 AM to ensure a peaceful environment for all guests. • Guests are responsible for any damage to the property and will be charged accordingly.
6. Guest Responsibilities
• Guests must comply with all house rules and policies.
• Any misconduct, including but not limited to excessive noise, illegal activities, or damage to property, may result in eviction without refund.
• The Company is not responsible for lost or stolen items; in-room safes are provided for valuables where available.
7. Liability Disclaimer
• Maza Hospitality and the property are not liable for any injuries, accidents, or damages occurring on the premises.
• Guests agree to indemnify and hold the Company and the property harmless from any claims arising from their stay.
8. SMS Terms of Service
By opting in, you agree to receive SMS messages from Maza Hospitality, including reservation confirmations, check-in reminders, and other offers related to your stay. You may cancel at any time by texting STOP, after which you'll receive a confirmation and no further messages — to re-subscribe, simply opt in again. For assistance, reply HELP or reach us at info@mazahospitality.com or 805.586.0080. Please note that carriers are not liable for delayed or undelivered messages, and message and data rates may apply. You will receive up to 3 messages per reservation; contact your wireless provider with any questions about your plan. For privacy-related questions, please review our Privacy Policy.
9. Force Majeure
The Company is not responsible for cancellations, interruptions, or unavailability of services due to circumstances beyond its control, including natural disasters, government actions, or emergencies.
10. Governing Law
These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of Santa Barbara County.
11. Amendments
The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice.
For any questions or clarifications, please contact us at 805.586.0080 or email info@mazahospitality.com.